At this year’s TechCrunch Disrupt event in San Francisco, Hungarian startup Talk-A-Bot introduced its chatbot solution to the public. Offering human-like conversational capability tailored to individual users, the solution also allows the completion of purchases through integration with mobile wallet provider Cellum’s secure transaction platform.
About 2.5 billion people worldwide use chat applications on a daily basis – there are more chat messages sent each day then the total number of SMS text messages ever sent. Chat has thus become the most popular means of communication.
Automation is inevitably coming to both business and consumer markets. As ever more chat applications evolve into platforms on which to build value-added services, chatbots are emerging as the solution of choice for companies looking to increase their efficiency in serving their customers.
Our friends over at Talk-A-Bot recently attended Disrupt SF, one of the world’s largest startup-focused events, where they demoed their chatbot solution to an international audience with some of the greatest minds in technology and many venture capital investors. Talk-A-Bot offers chatbots tailored to organizations’ brand and unique needs, with support for an individual personality and style for the bot. The technology also supports advanced services, such as marketing integration and big data capabilities.
Chatbots can provide first-level customer service to consumers or guide them through the purchase process. Thanks to their integration with Cellum’s secure transaction platform, chatbots by Talk-A-Bot can also complete purchases on users’ behalf, with the user only needing to confirm the transaction using biometric authentication or a personal passcode.
Talk-A-Bot has already been selected by a number of prestigious partners, such as Viber, Nestlé and Sziget festival and their chatbots are used by over 1.3 million people. The partnership with Cellum aims to increase the usefulness of the chatbot solution, offering even more value to the companies’ customers. Cellum’s secure transaction platform has been operating for a decade without a single case of fraud.
„Users and companies are still learning how to use chat for business purposes. Chatbot based customer service is great to increase brand value and to cut cost, but the real business value of social chat platforms is unlocked only if payment is possible. By partnering with Cellum, Talk-A-Bot can offer trusted payment services on this new channel and drive more business with clear differentiation for companies who introduce chatbots,” said Talk-A-Bot co-founder Ákos Deliága.
„Cellum has partners all across the globe, from Europe to Asia. We are seeing the transformation that is taking place, particularly in Southeast Asia, as consumer preferences shift towards the chat interface. We are very happy to partner with Talk-A-Bot in order to be able to reach these consumers with fast, convenient and secure transaction services,” said Cellum CEO János Kóka.